FAQ - トピックス(米国) https://topics.theta360.com/en Just another topics.theta360.com site Fri, 25 Oct 2024 00:59:33 +0000 ja hourly 1 https://wordpress.org/?v=6.4.5 What does each icon displayed on the camera LED mean after setting ❝RICOH360❞ smartphone app ? https://topics.theta360.com/en/faq/c_00_z1/2701/ Wed, 29 Nov 2023 04:55:46 +0000 https://topics.theta360.com/en/?post_type=faq&p=2539 What should be paid attention to when charging? https://topics.theta360.com/en/faq/c_06_2013/6161/ Fri, 18 Nov 2022 01:00:52 +0000 https://topics.theta360.com/en/?post_type=faq&p=2362 What is the approximate amount of time that can be recorded in 4K30fps video recording? https://topics.theta360.com/en/faq/c_03_x/3205/ Mon, 17 Oct 2022 00:00:06 +0000 https://topics.theta360.com/en/?post_type=faq&p=2347 What should I be careful about when using “Outside-in Shooting BETA”? https://topics.theta360.com/en/faq/c_08_x/8022/ Thu, 13 Oct 2022 00:30:29 +0000 https://topics.theta360.com/en/?post_type=faq&p=2276 What should I be careful about when using “Route Shooting BETA”? https://topics.theta360.com/en/faq/c_08_x/8021/ Thu, 13 Oct 2022 00:30:13 +0000 https://topics.theta360.com/en/?post_type=faq&p=2275 I can’t post an image to theta360.com even though I’ve logged in it by my Facebook account. https://topics.theta360.com/en/faq/c_05_2013/5202/ Tue, 09 Aug 2022 23:30:38 +0000 https://topics.theta360.com/en/?post_type=faq&p=2297 How do I charge the battery(DB-110) with it in the camera body? https://topics.theta360.com/en/faq/c_06_x/6203/ Thu, 07 Jul 2022 00:00:32 +0000 https://topics.theta360.com/en/?post_type=faq&p=2237 How can I charge the battery (DB-110) without setting it in the camera body? https://topics.theta360.com/en/faq/c_06_x/6204/ Thu, 07 Jul 2022 00:00:32 +0000 https://topics.theta360.com/en/?post_type=faq&p=2239 Can I charge the battery with a mobile battery? https://topics.theta360.com/en/faq/c_06_x/6202/ Tue, 28 Jun 2022 00:49:31 +0000 https://topics.theta360.com/en/?post_type=faq&p=2235 What models can update the camera firmware with the smartphone app? https://topics.theta360.com/en/faq/c_02_v/2063/ Thu, 26 May 2022 01:00:06 +0000 https://topics.theta360.com/en/?post_type=faq&p=2253 Updating the firmware, but the progress bar of the camera doesn’t seem to go to the end. https://topics.theta360.com/en/faq/c_00_x/6201/ Wed, 20 Apr 2022 00:16:32 +0000 https://topics.theta360.com/en/?post_type=faq&p=2231 RICOH THETA m15 app is not available in the Store. https://topics.theta360.com/en/faq/c_00_2013/6900/ Wed, 02 Mar 2022 04:42:12 +0000 https://topics.theta360.com/en/?post_type=faq&p=2196 When in live streaming mode, displaying the camera’s shooting settings screen causes the camera to disconnect. https://topics.theta360.com/en/faq/c_04_x/4207/ Fri, 18 Feb 2022 00:20:08 +0000 https://topics.theta360.com/en/?post_type=faq&p=2185 Is there a sample video shot with RICOH THETA X to check if it can be played back on my device? https://topics.theta360.com/en/faq/c_04_x/4203/ Tue, 15 Feb 2022 00:30:29 +0000 https://topics.theta360.com/en/?post_type=faq&p=2163 What is the wireless LAN client mode? https://topics.theta360.com/en/faq/c_02_x/2202/ Thu, 10 Feb 2022 02:00:29 +0000 https://topics.theta360.com/en/?post_type=faq&p=2166 About the PC playback environment for 5.7K 30fps video and 4K 60fps video https://topics.theta360.com/en/faq/c_04_x/4401/ Tue, 08 Feb 2022 00:30:26 +0000 https://topics.theta360.com/en/?post_type=faq&p=2150 Is it supported to take a picture by RAW format? https://topics.theta360.com/en/faq/c_00_x/2211/ Fri, 04 Feb 2022 20:41:17 +0000 https://topics.theta360.com/en/?post_type=faq&p=2156 Does it support “Handheld HDR” ? https://topics.theta360.com/en/faq/c_00_x/2210/ Fri, 04 Feb 2022 20:40:58 +0000 https://topics.theta360.com/en/?post_type=faq&p=2155 How can I share 360° images that I have shot with other people? https://topics.theta360.com/en/faq/c_05_x/5201/ Sat, 29 Jan 2022 19:12:47 +0000 https://topics.theta360.com/en/?post_type=faq&p=2145 How can I view the 360° images that I have shot? https://topics.theta360.com/en/faq/c_00_x/4205/ Sat, 29 Jan 2022 18:45:46 +0000 https://topics.theta360.com/en/?post_type=faq&p=2144 Why are videos shot with RICOH THETA X not converted when viewing them in the RICOH THETA basic app for computer? https://topics.theta360.com/en/faq/c_00_x/4204/ Sat, 29 Jan 2022 18:01:13 +0000 https://topics.theta360.com/en/?post_type=faq&p=2143 Why is a sound emitted twice when shooting? https://topics.theta360.com/en/faq/c_02_x/2207/ Fri, 28 Jan 2022 23:23:19 +0000 https://topics.theta360.com/en/?post_type=faq&p=2142 How is the time set? https://topics.theta360.com/en/faq/c_01_x/1201/ Fri, 28 Jan 2022 23:02:26 +0000 https://topics.theta360.com/en/?post_type=faq&p=2141 How long does the camera take to start? https://topics.theta360.com/en/faq/c_00_x/2204/ Mon, 24 Jan 2022 23:00:58 +0000 https://topics.theta360.com/en/?post_type=faq&p=2120 Is interval composite shooting supported? https://topics.theta360.com/en/faq/c_00_x/3203/ Mon, 24 Jan 2022 23:00:45 +0000 https://topics.theta360.com/en/?post_type=faq&p=2121 What is the file format? https://topics.theta360.com/en/faq/c_00_x/2208/ Mon, 24 Jan 2022 23:00:34 +0000 https://topics.theta360.com/en/?post_type=faq&p=2124 Is “360-degree spatial audio” supported? https://topics.theta360.com/en/faq/c_00_x/2205/ Mon, 24 Jan 2022 23:00:26 +0000 https://topics.theta360.com/en/?post_type=faq&p=2119 What memory card is available? https://topics.theta360.com/en/faq/c_00_x/2203/ Mon, 24 Jan 2022 23:00:24 +0000 https://topics.theta360.com/en/?post_type=faq&p=2122 Are there any restrictions for live streaming? https://topics.theta360.com/en/faq/c_00_x/4202/ Mon, 24 Jan 2022 23:00:18 +0000 https://topics.theta360.com/en/?post_type=faq&p=2116 What is the size of the tripod screw hole? https://topics.theta360.com/en/faq/c_00_x/2206/ Mon, 24 Jan 2022 23:00:17 +0000 https://topics.theta360.com/en/?post_type=faq&p=2118 When should I use 11K and 5.5K still images? https://topics.theta360.com/en/faq/c_00_x/3204/ Mon, 24 Jan 2022 23:00:11 +0000 https://topics.theta360.com/en/?post_type=faq&p=2117 Are there any restrictions on shooting video? https://topics.theta360.com/en/faq/c_00_x/3201/ Mon, 24 Jan 2022 23:00:08 +0000 https://topics.theta360.com/en/?post_type=faq&p=2115 How many images can be stored on the camera’s internal memory? https://topics.theta360.com/en/faq/c_00_x/2209/ Mon, 24 Jan 2022 23:00:07 +0000 https://topics.theta360.com/en/?post_type=faq&p=2123 About transfer of 4K/60fps video or 5.7K/30fps video from camera to smartphone https://topics.theta360.com/en/faq/c_00_x/4201/ Mon, 24 Jan 2022 23:00:01 +0000 https://topics.theta360.com/en/?post_type=faq&p=2114 About RICOH THETA Z1 51GB sold in Japan (Serial number is “YN35*******”), Which “RICOH THETA Plug-ins” are available by the wireless LAN client mode ? https://topics.theta360.com/en/faq/c_00_z1/8013/ Thu, 25 Mar 2021 01:00:53 +0000 https://topics.theta360.com/en/?post_type=faq&p=1933 More than one “RICOH THETA Stitcher” apps are booting when using “Batch processing” by it. (Windows) https://topics.theta360.com/en/faq/c_06_z1/6149/ Sun, 14 Mar 2021 23:30:10 +0000 https://topics.theta360.com/en/?post_type=faq&p=1927 Is there any reference information for outputting live videos on a Linux OS computer? https://topics.theta360.com/en/faq/c_06_v/6148/ Tue, 28 Jul 2020 00:30:59 +0000 https://topics.theta360.com/en/?post_type=faq&p=1799 How long of a countdown time can be set in the self-timer? https://topics.theta360.com/en/faq/c_03_s/3068/ Tue, 28 Jul 2020 00:30:53 +0000 https://topics.theta360.com/en/?post_type=faq&p=1800 Should I select “On” or “Off” for “Tripod stabilization” in the interval shooting setting? https://topics.theta360.com/en/faq/c_03_v/3067/ Wed, 17 Jun 2020 00:45:17 +0000 https://topics.theta360.com/en/?post_type=faq&p=1757 I press the shutter button of the Bluetooth remote control, but I cannot shoot. https://topics.theta360.com/en/faq/c_03_z1/3036/ Mon, 17 Feb 2020 05:12:07 +0000 https://topics.theta360.com/en/?post_type=faq&p=1662 How do I connect the camera and a Bluetooh remote control? https://topics.theta360.com/en/faq/c_03_v/3065/ Mon, 17 Feb 2020 04:07:14 +0000 https://topics.theta360.com/en/?post_type=faq&p=1660 Is it OK to turn the power off during a firmware update? https://topics.theta360.com/en/faq/c_06/6147/ Wed, 29 Jan 2020 04:52:59 +0000 https://topics.theta360.com/en/?post_type=faq&p=1646 No.
Do not do this, as it could result in a malfunction.

]]> What Bluetooth remote control is available? https://topics.theta360.com/en/faq/c_03_v/3064/ Tue, 07 Jan 2020 06:57:53 +0000 https://topics.theta360.com/en/?post_type=faq&p=1636 What kinds of plug-ins are available on the camera? https://topics.theta360.com/en/faq/c_08_v/8007/ Fri, 27 Dec 2019 03:15:14 +0000 https://topics.theta360.com/en/?post_type=faq&p=1629 The following default plug-ins are available.
– USB Data Transfer: With this plug-in, you can transfer and copy still image and video files on the camera to a USB memory device.
()
– Remote Play: Data on the camera can be displayed in 360° on a TV or other monitor.
(Other Miracast-compatible devices are required, including the separate wireless display adapter.)

]]> Is it available to wear “TL-1″(Lens Cap) on a camera which is affixed “scratch protection sheets” of “TW-1″(Underwater Housing)? https://topics.theta360.com/en/faq/c_06_s/6146/ Wed, 18 Dec 2019 00:00:02 +0000 https://topics.theta360.com/en/?post_type=faq&p=1623 Is the WB mode for underwater shooting maintained even if the power is turned off? https://topics.theta360.com/en/faq/c_02_sc2/2062/ Thu, 28 Nov 2019 05:18:22 +0000 https://topics.theta360.com/en/?post_type=faq&p=1589 What kind of mode is the preset Lens-by-Lens Exposure mode? https://topics.theta360.com/en/faq/c_02_sc2/2061/ Thu, 28 Nov 2019 05:16:35 +0000 https://topics.theta360.com/en/?post_type=faq&p=1588 What kind of mode is the preset Night View mode? https://topics.theta360.com/en/faq/c_02_sc2/2060/ Thu, 28 Nov 2019 05:06:16 +0000 https://topics.theta360.com/en/?post_type=faq&p=1587 It is a shooting mode that utilizes noise reduction and DR compensation to widen the dynamic range of highlight regions and suppress noise. It also utilizes face detection to make it possible to take clear pictures of people. This mode takes between one and four shots automatically depending on the situation, and composites them together. We recommend using a tripod to stabilize the camera when using this mode.

]]> Is the skin smoothing effect of preset Face mode effective in photographs featuring large numbers of people? https://topics.theta360.com/en/faq/c_02_sc2/2059/ Thu, 28 Nov 2019 04:53:00 +0000 https://topics.theta360.com/en/?post_type=faq&p=1586 When there are multiple people in a shot, what face does preset Face mode place in the center? https://topics.theta360.com/en/faq/c_02_sc2/2058/ Thu, 28 Nov 2019 03:12:41 +0000 https://topics.theta360.com/en/?post_type=faq&p=1584 How many people’s faces can the preset Face mode process simultaneously? https://topics.theta360.com/en/faq/c_02_sc2/2057/ Thu, 28 Nov 2019 03:10:58 +0000 https://topics.theta360.com/en/?post_type=faq&p=1583 What kind of mode is the preset Face mode? https://topics.theta360.com/en/faq/c_02_sc2/2056/ Thu, 28 Nov 2019 03:07:25 +0000 https://topics.theta360.com/en/?post_type=faq&p=1582 How can I register for “My Settings”? (RICOH THETA for Android 1.27.1 or later/RICOH THETA for iOS 2.9.0 or later) https://topics.theta360.com/en/faq/c_01_s/1018/ Thu, 28 Nov 2019 00:30:35 +0000 https://topics.theta360.com/en/?post_type=faq&p=1575 What are Animation Photos? https://topics.theta360.com/en/faq/c_02_sc2/2055/ Wed, 27 Nov 2019 08:28:48 +0000 https://topics.theta360.com/en/?post_type=faq&p=1580 USB Data Transfer doesn’t work as “CODE 001” is displayed on the camera OLED panel. https://topics.theta360.com/en/faq/c_08_z1/8010/ Thu, 31 Oct 2019 02:32:27 +0000 https://topics.theta360.com/en/?post_type=faq&p=1550 USB Data Transfer doesn’t work as “CODE 003” is displayed on the camera OLED panel. https://topics.theta360.com/en/faq/c_08_z1/8011/ Thu, 31 Oct 2019 02:32:11 +0000 https://topics.theta360.com/en/?post_type=faq&p=1551 What is Handheld HDR? https://topics.theta360.com/en/faq/c_03_v/3603/ Fri, 25 Oct 2019 00:53:12 +0000 https://topics.theta360.com/en/?post_type=faq&p=1540 Why did images disappear from “Device images” in the basic app for smartphone? https://topics.theta360.com/en/faq/c_04_v/4095/ Thu, 08 Aug 2019 23:44:45 +0000 https://topics.theta360.com/en/?post_type=faq&p=1474 “Images disappear if the basic app for smartphone is reinstalled. Transfer the images again from the camera. You can also import images to “Device images” by selecting “Import” from the menu. (RICOH THETA for Android only)”

]]> Electromagnetic compass error is displayed on the OLED panel. https://topics.theta360.com/en/faq/c_02_z1/2054/ Tue, 25 Jun 2019 06:15:35 +0000 https://topics.theta360.com/en/?post_type=faq&p=1440 How can I stitch RAW(DNG) file? https://topics.theta360.com/en/faq/c_06_z1/6145/ Wed, 12 Jun 2019 00:00:35 +0000 https://topics.theta360.com/en/?post_type=faq&p=1431 I want to post to Facebook from the smartphone app but Facebook is not available in the share to list (iOS). https://topics.theta360.com/en/faq/c_05/i-want-to-post-to-facebook-from-the-smartphone-app-but-facebook-is-not-available-in-the-share-to-list-ios/ Wed, 29 May 2019 02:37:10 +0000 https://topics.theta360.com/en/?post_type=faq&p=1416 Can I configure privacy settings by individual image? https://topics.theta360.com/en/faq/c_05/88/ Fri, 17 May 2019 00:51:29 +0000 https://topics.theta360.com/en/?post_type=faq&p=1403 What is RICOH THETA Stitcher? https://topics.theta360.com/en/faq/c_00_z1/6142/ Wed, 15 May 2019 04:59:49 +0000 https://topics.theta360.com/en/?post_type=faq&p=1398 Why did an error occur when attempting to save an image with RICOH THETA Stitcher? https://topics.theta360.com/en/faq/c_06_z1/6144/ Wed, 15 May 2019 00:45:41 +0000 https://topics.theta360.com/en/?post_type=faq&p=1397 Why is the conversion dialog box not displayed when I try to convert a captured video using the basic app for computer? https://topics.theta360.com/en/faq/c_04_v/4094/ Wed, 15 May 2019 00:09:03 +0000 https://topics.theta360.com/en/?post_type=faq&p=1396 ・Video captured with stitching turned ON when shooting with RICOH THETA V (firmware v3.00.1 or later) and RICOH THETA Z1 can be played back without converting it.
・When you want to export files for which top/bottom correction was performed, select [File] – [Write with top/bottom correction].

]]> What kinds of plug-ins can be installed on the camera? https://topics.theta360.com/en/faq/c_08_v/8008/ Tue, 07 May 2019 06:56:13 +0000 https://topics.theta360.com/en/?post_type=faq&p=1385 Why can I not use the basic app for computer to playback 4K video shot with RICOH THETA Z1? https://topics.theta360.com/en/faq/c_04_z1/4093/ Tue, 07 May 2019 02:02:15 +0000 https://topics.theta360.com/en/?post_type=faq&p=1382 Playback is not possible with any version prior to 3.9.0.
Please use the latest version. Download the latest version here.
If you are using version 2.3.4 or earlier, uninstall it before installing the latest version.

]]> USB Data Transfer cannot be used to transfer data. https://topics.theta360.com/en/faq/c_08_v/8009/ Wed, 24 Apr 2019 04:27:45 +0000 https://topics.theta360.com/en/?post_type=faq&p=1370 Which accessories can be used with the RICOH THETA Z1? https://topics.theta360.com/en/faq/c_00_z1/6143/ Wed, 24 Apr 2019 04:19:38 +0000 https://topics.theta360.com/en/?post_type=faq&p=1369 What type of aperture mechanism does the camera use? https://topics.theta360.com/en/faq/c_02_z1/2053/ Wed, 24 Apr 2019 04:15:15 +0000 https://topics.theta360.com/en/?post_type=faq&p=1367 Can the soft case included with the camera or optional TS-2 semi-hard case be used to store the camera when the TL-2 lens cap (accessory) is attached to the camera? https://topics.theta360.com/en/faq/c_00_z1/2052/ Wed, 24 Apr 2019 04:13:05 +0000 https://topics.theta360.com/en/?post_type=faq&p=1366 Can I change the display panel brightness? https://topics.theta360.com/en/faq/c_01_z1/1017/ Wed, 24 Apr 2019 04:10:24 +0000 https://topics.theta360.com/en/?post_type=faq&p=1365 Which models can use the wireless LAN client mode? https://topics.theta360.com/en/faq/c_00_2013/2051/ Wed, 27 Feb 2019 00:47:11 +0000 https://topics.theta360.com/en/?post_type=faq&p=1318 Unable to connect the camera and smartphone over wireless LAN. https://topics.theta360.com/en/faq/c_00_v/6141/ Mon, 25 Feb 2019 10:01:39 +0000 https://topics.theta360.com/en/?post_type=faq&p=1316 What is the file format? https://topics.theta360.com/en/faq/c_02/21/ Mon, 25 Feb 2019 08:10:47 +0000 https://topics.theta360.com/en/faq/c_02/21/ What are the shooting distance and range? https://topics.theta360.com/en/faq/c_02_2013/25/ Mon, 25 Feb 2019 08:09:48 +0000 https://topics.theta360.com/en/faq/c_02_2013/25/ How many photographs can be taken off a single charge? https://topics.theta360.com/en/faq/c_03_2013/44/ Mon, 25 Feb 2019 08:08:49 +0000 https://topics.theta360.com/en/faq/c_03_2013/44/ Can I check whether it is possible to convert 4K video? https://topics.theta360.com/en/faq/c_00_v/6133/ Mon, 25 Feb 2019 08:07:55 +0000 https://topics.theta360.com/en/faq/c_06_v/6133/ The camera cannot transfer videos to my smartphone. https://topics.theta360.com/en/faq/c_00_s/6140/ Fri, 14 Dec 2018 04:31:59 +0000 https://topics.theta360.com/en/?post_type=faq&p=665 What is required to use USB data transfer mode? https://topics.theta360.com/en/faq/c_06_v/6136/ Fri, 09 Nov 2018 05:28:56 +0000 https://topics.theta360.com/en/faq/c_06_v/6136/ You cannot shoot with shooting conditions registered in My Settings. https://topics.theta360.com/en/faq/c_00_s/56/ Thu, 27 Sep 2018 01:00:49 +0000 https://topics.theta360.com/en/faq/c_00_s/56/ Check whether My Settings have been registered correctly.

]]> What is the maximum numbers of stamps and texts that can be placed? https://topics.theta360.com/en/faq/c_07_2013/130/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_07_2013/130/ Can images edited with THETA+ be shared? https://topics.theta360.com/en/faq/c_07_2013/123/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_07_2013/123/ Can images edited with THETA+ be saved on a smartphone? https://topics.theta360.com/en/faq/c_07_2013/124/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_07_2013/124/ What is RICOH THETA plug-in? https://topics.theta360.com/en/faq/c_08_v/8001/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_08_v/8001/ How to display the settings items of the plug-in? https://topics.theta360.com/en/faq/c_08_v/8006/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_08_v/8006/ What is the procedure to install plug-ins? https://topics.theta360.com/en/faq/c_08_v/8005/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_08_v/8005/ What is RICOH THETA Partner Program? https://topics.theta360.com/en/faq/c_08_v/8002/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_08_v/8002/ What is Developers Mode? https://topics.theta360.com/en/faq/c_08_v/8003/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_08_v/8003/ What is the procedure to set up Developers Mode? https://topics.theta360.com/en/faq/c_08_v/8004/ Mon, 06 Aug 2018 04:45:59 +0000 https://topics.theta360.com/en/faq/c_08_v/8004/ How do I save images taken using RICOH THETA to the smartphone album? https://topics.theta360.com/en/faq/c_06_2013/101/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_06_2013/101/ I can’t save 4K video. https://topics.theta360.com/en/faq/c_07_v/135/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07_s/135/ iPhone 6 and earlier models cannot handle 4K video. Use 2K video.
Also, depending on the model, Android cannot handle 4K video. Convert to 2K video using “Convert to 2K and save”.
*Currently, it turns out that GalaxyS6, GalaxyS6 edge and Nexus5 do not support 4K Video.

]]> How do I delete stamps and texts? https://topics.theta360.com/en/faq/c_07_2013/132/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07_2013/132/ When editing videos with THETA+, can playback speed be changed? https://topics.theta360.com/en/faq/c_07/133/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07/133/ How long does it take to write a video? https://topics.theta360.com/en/faq/c_07/129/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07/129/ Can images be blurred? https://topics.theta360.com/en/faq/c_07_2013/127/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07_2013/127/ What is time-lapse editing? https://topics.theta360.com/en/faq/c_07_2013/120/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07_2013/120/ Can I create a (time-lapse) video from images taken with the interval function? https://topics.theta360.com/en/faq/c_07_2013/121/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07_2013/121/ Can I restore images to the RICOH THETA app after I have edited them? https://topics.theta360.com/en/faq/c_07_2013/126/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07_2013/126/ Can I edit the video? https://topics.theta360.com/en/faq/c_07/128/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07/128/ After editing and saving, the image quality decreased. https://topics.theta360.com/en/faq/c_07_2013/131/ Mon, 06 Aug 2018 04:45:58 +0000 https://topics.theta360.com/en/faq/c_07_2013/131/ Why is “Connected, unable to use Internet” displayed (Android) after connecting the camera to a smartphone? https://topics.theta360.com/en/faq/c_06_2013/6138/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_2013/6138/ Audio is not output when displaying live video in Windows. https://topics.theta360.com/en/faq/c_00_v/6130/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_v/6130/ RICOH THETA Z1 supports UAC (USB Audio Class）2.0.
Use a Windows version that supports UAC2.0.

]]> How do I identify each of the RICOH THETA models? https://topics.theta360.com/en/faq/c_06_2013/6137/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_2013/6137/ Videos transferred from the camera to the smartphone are not in the camera roll. https://topics.theta360.com/en/faq/c_06_s/115/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_s/115/ Can I cancel transfer of videos from the camera to a smartphone while the transfer is in progress? https://topics.theta360.com/en/faq/c_06_s/114/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_s/114/ Spherical Images https://topics.theta360.com/en/faq/c_06_2013/113/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_2013/113/ An error occurred while updating the firmware (an error sound played and the camera status lamp flashed red). https://topics.theta360.com/en/faq/c_06_s/300/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_s/300/ I cannot delete photos from the camera or the app. https://topics.theta360.com/en/faq/c_06_2013/104/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_2013/104/ Can videos be played or sent using the live streaming app? https://topics.theta360.com/en/faq/c_06_s/303/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_s/303/ Is it possible to shoot videos on the RICOH THETA (2013 model) by updating the firmware? https://topics.theta360.com/en/faq/c_06_2013/100/ Mon, 06 Aug 2018 04:45:57 +0000 https://topics.theta360.com/en/faq/c_06_2013/100/ Is it compatible with the head-mounted display? https://topics.theta360.com/en/faq/c_06/117/ Mon, 06 Aug 2018 04:45:56 +0000 https://topics.theta360.com/en/faq/c_06/117/ Live video is not displayed on a Computer https://topics.theta360.com/en/faq/c_00_v/304_1/ Mon, 06 Aug 2018 04:45:56 +0000 https://topics.theta360.com/en/faq/c_00_v/304_1/ I cannot install computer application. https://topics.theta360.com/en/faq/c_00_2013/106/ Mon, 06 Aug 2018 04:45:56 +0000 https://topics.theta360.com/en/faq/c_00_2013/106/ Please tell me how I can view images that I took with the camera through the PlayStation®VR（PS VR）. https://topics.theta360.com/en/faq/c_00_s/305/ Mon, 06 Aug 2018 04:45:56 +0000 https://topics.theta360.com/en/faq/c_00_s/305/ Can live streaming videos be played via Mac? https://topics.theta360.com/en/faq/c_06_s/302/ Mon, 06 Aug 2018 04:45:56 +0000 https://topics.theta360.com/en/faq/c_06_s/302/ Why can I not playback spatial audio for 360°video uploaded to Youtube(TM)? https://topics.theta360.com/en/faq/c_00_v/6131/ Mon, 06 Aug 2018 04:45:56 +0000 https://topics.theta360.com/en/faq/c_00_v/6131/ If I delete the RICOH THETA app from my smartphone will all of the images be deleted too? https://topics.theta360.com/en/faq/c_06_2013/103/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_2013/103/ Power button does not function. https://topics.theta360.com/en/faq/c_06_2013/105/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_2013/105/ I used the camera in a way not included in the operating instructions, and now the camera no longer works. Can I still utilize the warranty? https://topics.theta360.com/en/faq/c_06_2013/301/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_2013/301/ Why can I not transfer video files with long recording times to a Mac computer? https://topics.theta360.com/en/faq/c_00_v/6132/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_00_v/6132/ Can I display live videos on a smartphone? https://topics.theta360.com/en/faq/c_06_v/6135/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_v/6135/ Can I update firmware on the camera from a smartphone? https://topics.theta360.com/en/faq/c_00_s/6134/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_2013/6134/ Able to connect wireless LAN with the camera, but it cannot be connected to the smartphone application “RICOH THETA”. https://topics.theta360.com/en/faq/c_00_v/6129/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_00_v/6129/ What is 360-degree spatial audio? https://topics.theta360.com/en/faq/c_06_v/6127/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_v/6127/ The lamp does not turn on even when pushing the power button. https://topics.theta360.com/en/faq/c_06_v/6126/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_v/6126/ What do I need to record 360-degree spatial audio? https://topics.theta360.com/en/faq/c_06_v/6128/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_v/6128/ Images deleted by the smartphone’s photos app are no longer viewable with the basic app. https://topics.theta360.com/en/faq/c_06/116/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06/116/ The time displayed on a comment when it was posted to SNS has changed. https://topics.theta360.com/en/faq/c_06_2013/119/ Mon, 06 Aug 2018 04:45:55 +0000 https://topics.theta360.com/en/faq/c_06_2013/119/ I want to post to Facebook from the smartphone app but it requests the Facebook app (Android). https://topics.theta360.com/en/faq/c_05_2013/5096/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_05_2013/5096/ I have set up sharing with Facebook from the smartphone app but am unable to post. https://topics.theta360.com/en/faq/c_05_2013/5097/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_05_2013/5097/ Can comments be attached to images? https://topics.theta360.com/en/faq/c_05_2013/83/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_05_2013/83/ How can I delete posted images? https://topics.theta360.com/en/faq/c_05_2013/84/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_05_2013/84/ Please tell me how to hide the list of uploaded spherical images. https://topics.theta360.com/en/faq/c_05_2013/85/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_05_2013/85/ Can images be sent as email attachments? https://topics.theta360.com/en/faq/c_05_2013/82/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_05_2013/82/ I can’t share videos. (Android) https://topics.theta360.com/en/faq/c_05_s/91/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_05_s/91/ I cannot view spherical videos submitted to YouTube. (Android) https://topics.theta360.com/en/faq/c_05_s/90/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_05_s/90/ Can videos be shared? https://topics.theta360.com/en/faq/c_00/81/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_00/81/ How do I delete photos from the camera or the app? https://topics.theta360.com/en/faq/c_06_s/104_2/ Mon, 06 Aug 2018 04:45:54 +0000 https://topics.theta360.com/en/faq/c_06_s/104_2/ I don’t know how to transfer still images stored on the camera to my smartphone. https://topics.theta360.com/en/faq/c_04_2013/65/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_04_2013/65/ How can I view videos on my smartphone. https://topics.theta360.com/en/faq/c_04/62/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_04/62/ It takes a long time to display the files stored in [Camera] in the album. https://topics.theta360.com/en/faq/c_04_2013/63/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_04_2013/63/ I have connected the PC and smartphone (Android) by USB and saved video files to the smartphone, but the files are saved in a different format to MP4 and I cannot watch them. https://topics.theta360.com/en/faq/c_04/70/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_04/70/ Posting to the Facebook is disabled. (iOS) https://topics.theta360.com/en/faq/c_05/92/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_05/92/ I want to post to Facebook from the smartphone app but Facebook is not available in the share to list (iOS). https://topics.theta360.com/en/faq/c_05_2013/5095/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_05_2013/5095/ I am unable to hear 360-degree spatial audio in the video I uploaded to YouTube. https://topics.theta360.com/en/faq/c_05_v/5094/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_05_v/5094/ The images I posted to an SNS are of low quality. https://topics.theta360.com/en/faq/c_05_2013/93/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_05_2013/93/ Can spherical images be displayed in blogs or on websites? https://topics.theta360.com/en/faq/c_05_s/89/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_05_s/89/ Your Twitter and Tumblr accounts may be logged out of the web browser when you log out of computer application. https://topics.theta360.com/en/faq/c_05_2013/87/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_05_2013/87/ I cannot use SNS sharing from computer application. https://topics.theta360.com/en/faq/c_05_2013/86/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_05_2013/86/ How can I view images sent as attachments from my friends on a smartphone? https://topics.theta360.com/en/faq/c_04_2013/68/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_04_2013/68/ The Transfer button is grayed out and cannot be selected. https://topics.theta360.com/en/faq/c_04_2013/67/ Mon, 06 Aug 2018 04:45:53 +0000 https://topics.theta360.com/en/faq/c_04_2013/67/ I cannot connect to a wireless receiver that supports Miracast. https://topics.theta360.com/en/faq/c_04_v/4085/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04_v/4085/ ・Images taken by the RICOH THETA V cannot be played back on the PC application. ・4K video playback is not available. https://topics.theta360.com/en/faq/c_00_v/4084/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_00_v/4084/ What should I do to change it to Remote Playback mode? https://topics.theta360.com/en/faq/c_04_v/4083/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04_v/4083/ With the camera power turned on, press and hold the Mode button to switch to the plug-in mode and then pressing the Mode button for a short time to select “REMOTE PLAYBACK”. Finally, press the shutter button.
When it changes to Remote Playback mode, the status lamp changes to white and the wireless lamp flashes in green.
Click here for details

]]> The still image you shot cannot be found in “Device images”. https://topics.theta360.com/en/faq/c_00_s/64_1/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04_s/64_1/ If shooting is performed with the main camera, the image can be saved only in “Cam images” in the album. If you tap the image you want to transfer from “Cam images”, it is transferred to “Device images”.
Multiple images can be transferred to “Device images” at the same time.See here for more details

]]> 3D animation is not displayed. https://topics.theta360.com/en/faq/c_04/79/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04/79/ Is it possible to turn OFF slant top/bottom correction of the movie? https://topics.theta360.com/en/faq/c_04/77/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04/77/ Yes, it can be turned ON/OFF in the camera image transfer settings.

]]> Please tell me how to view spherical videos in two windows. (Smartphone) https://topics.theta360.com/en/faq/c_04/71/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04/71/ Still image imported from the Mac photo app cannot be exported with slant top/bottom correction from a PC app. https://topics.theta360.com/en/faq/c_04/76/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04/76/ I can’t see VR view.(Android) https://topics.theta360.com/en/faq/c_04/78/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04/78/ What is interval composite? https://topics.theta360.com/en/faq/c_04_s/260/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04_s/260/ Could not find any still images in [App] in the album. https://topics.theta360.com/en/faq/c_04_2013/64/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_04_2013/64/ How can I view the images on my computer? https://topics.theta360.com/en/faq/c_00_2013/61/ Mon, 06 Aug 2018 04:45:52 +0000 https://topics.theta360.com/en/faq/c_00_2013/61/ Is it possible to view the images without a special viewer? https://topics.theta360.com/en/faq/c_00/60/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_00/60/ How can I playback a video on my computer so it is displayed as a spherical video? https://topics.theta360.com/en/faq/c_04_v/4092/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_v/4092/ I transferred a video file on the camera to a smartphone and then transferred it from there to a computer but the computer application cannot play it. https://topics.theta360.com/en/faq/c_04_v/4086/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_v/4086/ What is Remote Playback mode? https://topics.theta360.com/en/faq/c_04_v/4081/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_v/4081/ What is the resolution of a video when a video shot in 4K is transferred to an iOS device? https://topics.theta360.com/en/faq/c_04_v/4088/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_v/4088/

]]> Why does video played back on a smartphone appear slanted? https://topics.theta360.com/en/faq/c_04_v/4089/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_v/4089/ I transferred a video file on the camera to a computer but the computer application cannot play it. https://topics.theta360.com/en/faq/c_04_v/4087/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_v/4087/ Images embedded in blogs aren’t rotating automatically. https://topics.theta360.com/en/faq/c_04_2013/73/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_2013/73/ Still image imported to a Windows PC cannot be exported with slant top/bottom correction from a PC app. https://topics.theta360.com/en/faq/c_04_2013/74/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_2013/74/ I can’t play videos imported from the Mac photo app in a PC app. https://topics.theta360.com/en/faq/c_04_s/75/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_s/75/ How do I add falling cherry blossoms to an image? https://topics.theta360.com/en/faq/c_04_2013/72/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_2013/72/ Why does the conversion screen display when attempting to playback a video using the PC app? https://topics.theta360.com/en/faq/c_04_v/4090/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_v/4090/ Why can I not use the basic app for computer to playback 4K video shot with RICOH THETA V? https://topics.theta360.com/en/faq/c_04_v/4091/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_04_v/4091/ What is required to use Remote Playback mode? https://topics.theta360.com/en/faq/c_00_v/4082/ Mon, 06 Aug 2018 04:45:51 +0000 https://topics.theta360.com/en/faq/c_00_v/4082/ Camera shake is not reduced. https://topics.theta360.com/en/faq/c_03_v/3060/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03_v/3060/ When should I use the ISO Sensitivity Priority mode? https://topics.theta360.com/en/faq/c_03_2013/46/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03_2013/46/ Can photos be taken while charging the camera? https://topics.theta360.com/en/faq/c_03_2013/48/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03_2013/48/ What are the options for Auto mode? https://topics.theta360.com/en/faq/c_03_s/49/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03_s/49/ When should I use the Shutter Speed Priority mode? https://topics.theta360.com/en/faq/c_03_2013/47/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03_2013/47/ You cannot use the self-timer. https://topics.theta360.com/en/faq/c_00_s/54/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03_2013/54/ The camera firmware may not have been updated.
To check your firmware version, see your RICOH THETA S or RICOH THETA SC version history.

]]> Can the interval length be set during interval composite shooting? https://topics.theta360.com/en/faq/c_03_s/55/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03_s/55/ Can I shoot video? https://topics.theta360.com/en/faq/c_03/40/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03/40/ Can I preview the image before taking it? https://topics.theta360.com/en/faq/c_03_2013/45/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03_2013/45/ Can I use interval shooting? https://topics.theta360.com/en/faq/c_03/41/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_03/41/ Image transfer from the camera unit to the Mac (iPhoto) stops before completion. https://topics.theta360.com/en/faq/c_04_2013/66/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_04_2013/66/ Please tell me how to convert the separate videos. https://topics.theta360.com/en/faq/c_04/69/ Mon, 06 Aug 2018 04:45:50 +0000 https://topics.theta360.com/en/faq/c_04/69/ Please tell me about HDR rendering. https://topics.theta360.com/en/faq/c_03_s/50/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_s/50/ What is multi bracket shooting? https://topics.theta360.com/en/faq/c_03_s/57/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_s/57/ Can I take photos with a self-timer? https://topics.theta360.com/en/faq/c_00_s/51/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_s/51/ How do I change the video size when shooting video? https://topics.theta360.com/en/faq/c_03_v/3062/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_v/3062/ Can the camera take photos in burst mode? https://topics.theta360.com/en/faq/c_03_2013/42/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_2013/42/ I cannot shoot remote photos using my smartphone. https://topics.theta360.com/en/faq/c_03_2013/43/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_2013/43/ Please check the following.

  • Is the wireless lamp on the side of the camera lit blue?
    (Click here for details regarding connecting the camera to a smartphone via Wi-Fi)
  • Is the camera in sleep mode? Press the camera shutter button to wake the camera up from sleep mode.
]]> Is it supported USB cable switches? https://topics.theta360.com/en/faq/c_03_s/53/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_s/53/ While in self-timer mode, pressing the shooting mode button will not switch to video mode. https://topics.theta360.com/en/faq/c_03_s/52/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_s/52/ Upgrade to the latest firmware.
Click here to upgrade to the latest version.

*Disable the power saving setting on smartphones that have the power saving mode.

]]> Shooting video stops after 5 minutes. How can I set it to record for 25 minutes? https://topics.theta360.com/en/faq/c_03_v/3061/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_v/3061/ GPS information is not recorded on images shot using the shutter button on the camera. https://topics.theta360.com/en/faq/c_03_z1/3059/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_v/3059/ Can a commercially available microphone be used? https://topics.theta360.com/en/faq/c_03_v/3058/ Mon, 06 Aug 2018 04:45:49 +0000 https://topics.theta360.com/en/faq/c_03_v/3058/ No.
RICOH THETA Z1 does not support it.

]]> What version of the basic app for computer supports RICOH THETA V? https://topics.theta360.com/en/faq/c_02_v/2043/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_02_v/2043/ Uneven image coloration https://topics.theta360.com/en/faq/c_02_2013/30/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_02_2013/30/ Is BLE (Bluetooth Low Energy) connection supported? https://topics.theta360.com/en/faq/c_02_v/2042/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_02_v/2042/ Why did the camera take a long time to start when it was supposed to be in “Sleep” mode? https://topics.theta360.com/en/faq/c_02_v/2045/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_02_v/2045/ Can I check the battery level? https://topics.theta360.com/en/faq/c_02_2013/24/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_02_2013/24/ RICOH THETA S apps are not available in the Store. https://topics.theta360.com/en/faq/c_00_2013/2050/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_00_2013/2050/ How many images can be stored on the camera? https://topics.theta360.com/en/faq/c_02_2013/22/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_02_2013/22/ This is approximately equivalent to 2,400 still images.
For RAW+, it is approximately 350 images.

]]> What is the difference between [App], [Photo] and [Camera] in the album? https://topics.theta360.com/en/faq/c_02_2013/32/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_02_2013/32/ The status lamp on the camera is red. https://topics.theta360.com/en/faq/c_02_2013/29/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_02_2013/29/ Are the images stored in the camera the same size as those transferred to my smartphone? https://topics.theta360.com/en/faq/c_00_2013/23/ Mon, 06 Aug 2018 04:45:48 +0000 https://topics.theta360.com/en/faq/c_00_2013/23/ What are the detailed specifications of the camera? https://topics.theta360.com/en/faq/c_02_2013/20/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_02_2013/20/ What models are supported? https://topics.theta360.com/en/faq/c_02_2013/27/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_02_2013/27/ What can we do after connecting the camera to a smartphone using Bluetooth? https://topics.theta360.com/en/faq/c_02_v/2037/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_02_v/2037/ How can I restore an image I have deleted? https://topics.theta360.com/en/faq/c_02_2013/28/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_02_2013/28/ I transferred video from my camera using the Basic app for smartphone on an iOS. However, it was in 2K rather than 4K. https://topics.theta360.com/en/faq/c_00_v/2038/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_00_v/2038/ What is the communication distance between the smartphone and camera? https://topics.theta360.com/en/faq/c_02_2013/26/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_02_2013/26/ What is My Settings? https://topics.theta360.com/en/faq/c_02_s/36/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_02_s/36/ You can save shooting conditions set with a smartphone on the camera. Shooting conditions registered in My Settings will be enabled when you turn the camera on while not connected to a smartphone.

]]> What is needed to log in? https://topics.theta360.com/en/faq/c_00_2013/31/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_00_2013/31/ What is the difference between “Power Off” and “Sleep”? https://topics.theta360.com/en/faq/c_02_v/2044/ Mon, 06 Aug 2018 04:45:47 +0000 https://topics.theta360.com/en/faq/c_02_v/2044/ How can I set the clock? https://topics.theta360.com/en/faq/c_01_2013/1/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_01_2013/1/ The wireless lamp does not change from red to blue. https://topics.theta360.com/en/faq/c_00_2013/10/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_00_2013/10/ Can the default image display position be set? https://topics.theta360.com/en/faq/c_01_2013/3/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_01_2013/3/ Can I change the amount of time before the camera goes into sleep mode? https://topics.theta360.com/en/faq/c_01_2013/2/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_01_2013/2/ What is wireless LAN client mode? https://topics.theta360.com/en/faq/c_00_v/2049/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_00_v/2049/ I cannot use RICOH THETA SC2/V/Z1 with Apple Watch. https://topics.theta360.com/en/faq/c_02_v/2040/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_02_v/2040/ Why do the stitched sections of the image stand out when I leave the camera inside the underwater housing TW-1 and shoot images as normal (not in water)? https://topics.theta360.com/en/faq/c_02_v/2047/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_02_v/2047/ How can I charge the battery? https://topics.theta360.com/en/faq/c_02_s/35/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_02_s/35/ Connect RICOH THETA V to a PC using the bundled USB cable.
Additionally, we have confirmed that RICOH THETA V charges when connected via the bundled USB cable to the devices listed below. However, be aware that this use falls outside of the warranty, and the customer assumes all responsibility.
– Genuine GR AC adapter
– Genuine iPhone/iPad AC adapter

]]> What is the difference between selecting ON and OFF for “stitching during shooting” in the Video Shooting mode settings in the “Basic app for smartphone”? https://topics.theta360.com/en/faq/c_00_v/2046/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_00_v/2046/ After connecting to my Mac using USB, why can I not find video file data shot using RICOH THETA V/Z1? https://topics.theta360.com/en/faq/c_02_v/2041/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_02_v/2041/ When transferring files that exceed 4GB recorded using RICOH THETA V/Z1 to a Mac, it becomes possible to transfer such files by installing RICOH THETA File Transfer.
*Please check the recommended operating environment webpage for the supported operating system version.

Download each application here:
https://support.theta360.com/en/download/

]]> What is zenith correction? https://topics.theta360.com/en/faq/c_02/2048/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_02/2048/ Let us know the hashtag of the animation which can be displayed at theta360.com. https://topics.theta360.com/en/faq/c_02/34/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_02/34/ Does the camera support RemoteFX USB redirection? https://topics.theta360.com/en/faq/c_02_2013/33/ Mon, 06 Aug 2018 04:45:46 +0000 https://topics.theta360.com/en/faq/c_02_2013/33/ Does the camera support manual settings? https://topics.theta360.com/en/faq/c_00_s/6/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_01_2013/6/ RICOH THETA is not recognized even when the camera unit and computer are connected with a USB cable. https://topics.theta360.com/en/faq/c_00_2013/8/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_00_2013/8/ Can the volume of the camera shutter be adjusted? https://topics.theta360.com/en/faq/c_01_2013/4/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_01_2013/4/ The connection fails while transmitting images or displaying thumbnails. https://topics.theta360.com/en/faq/c_01_2013/12/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_01_2013/12/ How do I set the privacy restrictions on my timeline just to “Friends” when posting to Facebook? (iPhone) https://topics.theta360.com/en/faq/c_01_2013/13/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_01_2013/13/ Can I change the password for connecting a camera and a smartphone by Wi-Fi? https://topics.theta360.com/en/faq/c_01_2013/5/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_01_2013/5/ Can I register My Settings for videos? https://topics.theta360.com/en/faq/c_01_s/14/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_01_s/14/ Wireless LAN connection is possible but communication may become unstable while connected. https://topics.theta360.com/en/faq/c_01_2013/1015/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_01_2013/1015/ “THETA******” is checked in the network selection settings, but I cannot connect to the camera. https://topics.theta360.com/en/faq/c_00_2013/9/ Mon, 06 Aug 2018 04:45:45 +0000 https://topics.theta360.com/en/faq/c_00_2013/9/ The camera and smartphone cannot connect by Wi-Fi. https://topics.theta360.com/en/faq/c_00_s/9_2/ Mon, 06 Aug 2018 04:45:44 +0000 https://topics.theta360.com/en/faq/c_00_s/9_2/ Cannot connect to the camera. An error message appears that says: Cannot connect to the camera. Please check the Wi-Fi settings. https://topics.theta360.com/en/faq/c_00_2013/11/ Mon, 06 Aug 2018 04:45:44 +0000 https://topics.theta360.com/en/faq/c_00_2013/11/ What is the difference between the [Copy] and [Move] in transfer methods in the settings? https://topics.theta360.com/en/faq/c_01_2013/7/ Mon, 06 Aug 2018 04:45:44 +0000 https://topics.theta360.com/en/faq/c_01_2013/7/